Optimizing Customer Experience on Federal Healthcare Systems for a Diverse Stakeholder Community

CGI Federal Vice President of Health and Compliance Programs, Brad Schoffstall, explains the digital transformations taking place on federal websites like Medicare.gov and SSA.gov. The new systems will be more user-friendly, interoperable, and secure using a human-centered design.

About Brad Schoffstall

Brad Schoffstall is a vice president in CGI Federal’s Health and Compliance Programs Business Unit, where he drives innovative solutions on a range of enterprise-wide IT initiatives. Brad’s experience spans over three decades across a diverse set of architectures, operating systems, languages, and technologies. Brad is a member of CGI’s North American Health Industry Council and the Health Information Management Systems Society. He lives in Fairfax, Va.


About CGI Federal

CGI Federal Inc., a wholly-owned U.S. operating subsidiary of CGI Inc., is dedicated to partnering with federal agencies to provide defense, civilian, healthcare, and intelligence missions solutions. Founded in 1976, CGI is among the world’s largest IT and business consulting services firms. With 82,000 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2021 reported revenue of C$12.13 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com

About Next Digital Health

Next Digital Health is your healthcare technologies and wellness technologies site. We provide you with the latest technology news and videos straight from the healthcare, pharmacy and wellness industries. Next Digital Health is an initiative of Wi4 (https://wi4.org). Wi4 is is on a mission to positively impact the future of health by designing innovative products with cutting-edge technology that are beautiful, experience-driven, and safe.

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